If you would like to delete your account from NeoPay, please follow these steps:
1. Email support@neomana.com with the subject line “Account Deletion Request”
2. Include your registered email address or username
3. Ensure your account balance is $0.00 before requesting deletion
4. We will process your request within 30 business days
WHAT DATA WILL BE DELETED:
– Your login credentials and password
– Your device and app settings
– Your app usage data
WHAT DATA WILL BE RETAINED: (Legal Requirement): We are legally required to retain certain financial records for tax and regulatory compliance purposes:
– Transaction history (money loaded, purchases made, refunds)
– Account balance records
– Records related to fraud prevention and chargebacks
RETENTION PERIOD: Financial transaction records will be retained for 7 years from the date of account closure, as required by federal tax regulations. After this period, all retained data will be permanently deleted. IMPORTANT NOTES:
– Your account balance must be $0.00 before deletion
– All pending transactions must be completed
– If there are any open disputes or chargebacks, deletion may be delayed until resolved